NeuroGleam Learning Hub (“NeuroGleam”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and preferences when creating an account.
- Payment Information: If applicable, credit/debit card details (processed via secure third-party payment gateways).
- Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools.
- Communications: Any information you provide when contacting us or participating in surveys or feedback.
2. How We Use Your Information
We use your information to:
- Provide, personalize, and improve our courses and services
- Communicate with you about updates, newsletters, promotions (only with your consent)
- Respond to inquiries and provide customer support
- Ensure compliance with legal obligations
- Prevent fraud and enhance website security
3. Consent
By using our website, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.
4. Disclosure of Information
We do not sell or rent your personal information. We may share it only in the following circumstances:
- With service providers who assist us in delivering our services (under confidentiality agreements)
- If required by law, regulation, subpoena, or court order
- In the event of a business transfer (e.g., merger or acquisition), with notice provided to you
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.
6. International Data Transfers
Your information may be stored or processed outside of Canada, including in the United States. We ensure that any such transfers comply with applicable data protection laws.
7. Access and Correction
You have the right to access and correct your personal information held by us. To make a request, please contact us using the information below.
8. Retention of Data
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You may manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
NeuroGleam Learning Hub
500 King St W, Suite 300
Toronto, ON M5V 1L9
Canada
📞 Phone: +1 (437) 887-2410
📧 Email: [email protected]